We're dedicated to providing you with the best service and ongoing support. As we work to expand our array of services, please contact us if you have any questions or suggestions. 

kelsey@turquoisecreekdesign.com

© 2018 by Turquoise Creek Design Co.

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WHAT IS THE CURRENT WAIT TIME FOR A WEBSITE DESIGN?

Your designer will contact you with the current wait list.

 

Most custom designs take about 4-6 weeks to complete. Much of this time depends on the client's responsiveness to questions. 

Pre-made templates can be installed within 1 week of purchase. 

Rush orders can be made for an additional fee depending on urgency. 

WHAT PLATFORMS DO YOU DESIGN FOR?

We currently design for Blogger (free) and Wix (fee based). This decision comes based on what our clients need. Wix is the preferred choice for most our clients due to it's scalability, ease-of-use, and affordable options. Please contact us if you have questions about which to choose. 

IS A DEPOSIT REQUIRED FOR CUSTOM DESIGNS?

Yes, 50% of the total price is required before work begins. All invoices are sent through PayPal and you will be able to pay 100% upfront or 50% prior to work beginning. 

HOW WILL I REVIEW MY CUSTOM WEBSITE?

Your designer will set up a testing environment for your website. There, you'll be able to click and add direct comments to the website design. This allows for simple, straight-forward feedback on every aspect of the design. 

HOW DO PRE-MADE TEMPLATES WORK? 

Our pre-made templates come with everything you see, customized for your blog. We'll change things to the correct name, about photo, etc. and them help you install and troubleshoot. We find this approach gives our clients a better experience than just sending you off with an html file. 

WHAT TECH SUPPORT DO YOU OFFER? 

Our designs come with ongoing support for up to 1 hour of work. If you're unsure about how to link your account, add new information, or anything else, please email your designer and they'll get back to you within 48 hours. 

DO YOU OFFER REFUNDS ON WEBSITES? 

Custom: A 50% non-refundable deposit is required before work will start. If you want work to stop on your website at any time, let us know and we will not require the remaining payment. If you'd like a refund before work has started, that will be given (expect any PayPal processing fees). 

Templates: A refund will be given on any templates before changes have begun. After changes have started, there are no refunds.